Global Terms and Conditions

1. Your Relationship with GOAT Finance

1.1 GOAT Finance and the participating entities

GOAT Finance is the commercial and group designation used by Balansas LLC and the affiliated legal entities identified in Schedule 1. GOAT Finance is not a separate legal person.

Balansas LLC (“Balansas”) coordinates the common onboarding process and, where available, operates or manages the GOAT Finance customer-facing technology layer. The legal entity that actually provides or executes an OTC Service for you is the “Applicable Service Entity”.

The Applicable Service Entity may differ by transaction, currency, jurisdiction, service route or provider arrangement. Each participating entity remains a separate legal person and is responsible for the obligations attributable to the OTC Service it provides. A licence, registration or regulatory status of one entity is not a licence, registration or status of another.

For these Terms, “Applicable Law” means any law, regulation or binding regulatory requirement applicable to the relevant Customer, entity, service or transaction.

1.2 One onboarding; multiple Applicable Service Entities

By accepting these Terms once, you enter into the common OTC contractual framework with Balansas and give standing contractual acceptance to the entity-specific and regional terms in Schedule 1. A participating GOAT Finance entity becomes your direct OTC counterparty only when it acts as the Applicable Service Entity for your service or transaction. Its obligations arise only for that role.

Balansas may route or hand off your approved customer record to the Applicable Service Entity that can lawfully and operationally provide the requested OTC Service. The Applicable Service Entity will be identified through the applicable service channel, transaction record, confirmation or other customer-facing record where that identification is legally or contractually material. No new acceptance of these Global Terms is required merely because the Applicable Service Entity changes, unless Applicable Law requires additional terms or consent.

1.3 The documents you accept

Your OTC relationship is governed by these Global Terms, Schedule 1 (Participating OTC Entities and Regional Terms), Schedule 2 (Digital Asset Risk Disclosure), the GOAT Finance Global Acceptable Use Policy (“AUP”), and the transaction-specific terms agreed through the channel used for a transaction.

The AUP is available at https://goatfinance.io/legal/acceptable-use-policy. Personal information is handled under the GOAT Finance Global Privacy Notice, available at https://goatfinance.io/legal/global-privacy-policy. A privacy notice is a disclosure, not a substitute for contractual acceptance or for a separate privacy consent where consent is legally required.

If the onboarding acceptance screen lists and links Product Terms for an additional product, your same electronic acceptance may also accept those Product Terms. A Product Term may be accepted in advance and take effect only if the product is later approved and activated. Product Terms are not incorporated merely because they exist online; they are incorporated only when they are specifically identified and made available to you as part of the acceptance package or later product activation.

For the matter it specifically governs, a Product Term, provider term or transaction-specific term prevails over these Global Terms. Mandatory law always prevails. A materially revised Product Term that was not presented to you is not incorporated solely by future publication; additional acceptance will be obtained where required by law, the provider arrangement or the applicable product flow.

2. OTC Service

2.1 What GOAT Finance provides

GOAT Finance’s core financial service under these Terms is the OTC conversion of supported fiat currencies and supported digital assets (“OTC Service”). The OTC Service is provided or executed by the Applicable Service Entity. Balansas may coordinate onboarding, technology and routing without becoming the provider of an OTC transaction merely because it performs those functions.

GOAT Finance may obtain liquidity, banking, settlement, blockchain or other operational support from third parties. Unless a separate Product Term says otherwise, the OTC Service does not make GOAT Finance your bank, investment adviser, broker, portfolio manager or tax or legal adviser. Unless expressly agreed otherwise, the Applicable Service Entity enters into OTC transactions with the Customer as principal and for its own account, and not as the Customer's broker, agent or payment intermediary.

2.2 How a transaction is agreed

OTC transactions may be arranged through different approved channels, including GOAT Finance systems, APIs, P2P marketplaces, electronic communications or other approved methods. The mechanics therefore vary by channel.

Before you become bound by a transaction, the applicable channel will display, communicate or otherwise establish the material transaction terms, including the assets or currencies involved, the amount, the price or exchange rate (or the pricing basis), applicable GOAT Finance fees or charges, and any material settlement condition. Where a third-party marketplace or integrated channel is used, its displayed order or execution mechanics may form part of the transaction-specific terms.

The point at which an instruction becomes binding, final or irreversible depends on the channel and transaction. Once that point is reached, cancellation or reversal is available only where the applicable channel, transaction terms or mandatory law permits it. Where required by law, a transaction confirmation or other required record will be made available electronically.

2.3 Availability

A supported currency, digital asset, blockchain network, service route or Applicable Service Entity may not be available to every Customer or in every jurisdiction. Availability may change because of law, compliance requirements, liquidity, banking or provider arrangements, network conditions or operational capacity. Acceptance of these Terms does not guarantee that any specific transaction or route will be available or approved.

3. Customer Information, Instructions and Compliance

3.1 Information we may require

GOAT Finance may request only the information and evidence reasonably needed to establish or maintain the relationship, process a transaction, manage risk or comply with legal, regulatory or provider requirements. This may include three broad categories:

• identity and customer information, including information about a business, its ownership, control and authorized representatives;
• information needed to understand the relationship, source or use of funds or digital assets, and the purpose or context of transactions; and
• information required for legal, regulatory, AML/CFT, sanctions, fraud, security, risk-management, recordkeeping or provider purposes.

A request for additional information does not mean that a transaction or service will be approved.

3.2 Your responsibilities

You must provide information and instructions that are accurate, complete and not misleading, and update material information when it changes. If you act for a business or another person, you must have authority to bind that person and give the relevant instructions.

Unless GOAT Finance has expressly approved a different model, you must act for your own account and use bank accounts, payment instruments and digital-asset wallets that you own or control. Fiat settlement for an OTC transaction must ordinarily originate from and be returned to an account held in the Customer's name, unless an applicable Product Term expressly permits a different payment arrangement. Separate Product Terms may expressly permit third-party payments or other arrangements.

You must use the OTC Service lawfully and comply with the AUP. You are responsible for checking the accuracy of transaction details, wallet addresses, networks, beneficiary or bank details and other instructions before submitting them.

3.3 Compliance and transaction controls

Balansas or the Applicable Service Entity may request additional information; refuse or end onboarding; reject, delay, restrict or place a hold on a transaction; restrict access to a service; return funds or digital assets where permitted; or suspend or end the relationship when reasonably necessary for law, regulation, AML/CFT, sanctions, fraud, security, risk management, provider requirements or customer protection.

GOAT Finance is not required to disclose information that is legally restricted, confidential, security-sensitive or related to suspicious-activity reporting, investigations, internal risk analysis or provider controls. Where possible, GOAT Finance may communicate the resulting status or action without disclosing protected reasoning.

4. Platform and Related Products

4.1 GOAT Finance Platform

Some Customers may be given access to a GOAT Finance website, dashboard, API, wallet interface or other technology environment (the “Platform”). Balansas manages the common customer-facing Platform layer where that access is available.

The Platform may display balances, account details, transaction information or functionality provided by different GOAT Finance entities or third-party providers. Display in the Platform does not, by itself, mean that Balansas provides the underlying financial product, holds the underlying funds or digital assets, or is the counterparty to every transaction shown.

Platform access is not available in every jurisdiction or relationship. Schedule 1 identifies the current off-platform regional OTC model for EEA, UK and Swiss Customers.

4.2 Separate account and payment products

Fiat-account and payment products are separate from the OTC Service and are not opened automatically because onboarding is complete. Eligible Customers may separately request products such as:

• Virtual Accounts / vIBAN functionality; and
• Dedicated Fiat Account functionality or payment functionality.

These products may require additional GOAT Finance and provider approval and may create a direct legal relationship with the relevant provider. The Product Terms and any provider terms specifically listed and linked in your acceptance package or product activation flow govern that product. Accepting those terms does not guarantee that the provider will approve or maintain the product.

If a Product Term permits third-party incoming or outgoing payments, that permission applies only to that product and does not change the ordinary OTC requirement in Section 3.2 unless the relevant OTC transaction or Product Terms expressly say otherwise.

5. Responsibility and Liability

5.1 Who is responsible

Balansas is responsible for its own obligations under the common onboarding and Platform framework. Each Applicable Service Entity is responsible for the OTC Service and legal or regulatory obligations attributable to the service or transaction it provides. No GOAT Finance entity assumes the obligations of another merely because the entities are affiliated, use common technology, personnel or service providers, or operate under a common group framework.

A third-party provider is responsible for the product or service it provides under its own terms. This does not reduce any responsibility that Applicable Law makes non-delegable to Balansas or an Applicable Service Entity.

Where a Product Term or separate customer agreement contains a responsibility or liability rule for that product or relationship, that specific rule governs that matter.

5.2 Liability for the OTC Service

To the maximum extent permitted by Applicable Law, a GOAT Finance entity is liable only for direct loss legally attributable to its breach of these Terms or failure to perform an obligation that law places on it. No GOAT Finance entity is liable for indirect, consequential, special or punitive loss, loss of profit, revenue or opportunity, or loss caused by inaccurate Customer instructions, an address or network selected by the Customer, a failure by the Customer to protect credentials or wallets, or an external network, bank, marketplace or provider event outside that entity’s reasonable control.

Nothing in these Terms excludes or limits fraud, wilful misconduct, or any other liability or mandatory Customer right that Applicable Law does not permit to be excluded or limited.

6. Changes, Suspension and Legal Terms

6.1 Changes and ending the relationship

GOAT Finance may change, suspend or discontinue an OTC route or service where reasonably necessary. Section 3.3 governs compliance and transaction restrictions. You may stop using the OTC Service at any time, subject to transactions, legal duties and amounts already pending or accrued.

These Terms may be updated prospectively to reflect changes in law, the GOAT Finance group structure, the OTC Service or customer-protection requirements. Material changes will be notified where required, and additional acceptance will be obtained where Applicable Law requires it. A transaction that was already binding remains governed by the terms applicable when it became binding, except where mandatory law requires otherwise.

6.2 Electronic communications and records

You agree to conduct this relationship electronically. Terms, notices, confirmations and other records may be provided through the Platform, email, an approved service channel or another durable electronic method. You must keep your contact information current.

Electronic acceptance, including an affirmative click, checkbox, electronic signature or other clearly identified acceptance action, has the same contractual effect as a handwritten signature to the extent permitted by Applicable Law. GOAT Finance may retain the document version, date and time, Customer identifier, acceptance text, session or transaction reference and other evidence reasonably necessary to prove delivery, acceptance and instructions. Documents presented for acceptance will be made available in a form that can be accessed and retained where required by law.

6.3 Governing law and regional overrides

The common relationship with Balansas and the U.S. OTC framework are governed by the laws of the State of Montana, without regard to conflict-of-law rules, and the parties submit to the courts located in Montana, subject to any mandatory right that cannot lawfully be waived. Schedule 1 sets out the local governing-law and jurisdiction rules for GOAT Finance LTD. and GOAT Finance SAGL when they act as Applicable Service Entity.

6.4 Minimum general terms

These Terms, the documents incorporated under Section 1.3 and the applicable transaction-specific terms constitute the agreement for the OTC Service. A separate signed or electronically accepted agreement governs the matter it specifically addresses and prevails for that matter.

You may not assign your rights or obligations under the OTC relationship without prior written consent. GOAT Finance may transfer the relevant relationship to an affiliated or successor entity where legally permitted and where doing so does not remove mandatory Customer rights. If any provision is unenforceable, the remaining provisions continue to apply. A failure or delay in enforcing a right is not a waiver of that right.

Contact

Questions about these Terms: [email protected] | Customer support: +41 91 208 50 00 | Legal Hub: https://goatfinance.io/legal/