At GOAT Finance UAB, we prioritize the satisfaction of our clients in all virtual transactions. In adherence to the legal mandates of the European Union, we strictly follow the guidelines and regulations set by EU authorities, fostering ethical business conduct, which is a standard procedure across all legally operating EU cryptocurrency firms.
If you choose not to furnish the necessary documents or decide against proceeding with the required documentation, we are obligated to impose a fee equivalent to either 0.15% of the transaction amount or a minimum of 5 euros, depending on the charges levied by our banking institution.
Refund Eligibility
1. Refund requests can be entertained if initiated within 5 days from the date of the initial transfer.
2. Refunds can only be facilitated to the exact account and individual from whom the payment originated.
Refund Process
1. To begin the refund process, reach out to our customer support team at , providing all pertinent details for verification.
2. Upon approval of your refund request, we will notify you of the refundable amount.
3. Please note that a nominal processing fee, constituting 0.3% of the refund amount, will be levied. This fee will not be less than 50 euros and is capped at a maximum of 300 euros per transaction.
4. The refund will be processed via the same payment channel utilized for the initial transfer. Kindly allow a period of 5 days for the completion of the refund process and for the amount to be credited to your account.
5. If you place an order on any of the P2P Marketplaces we operate, close it, and do not contact us but instead initiate a SEPA Refund Request, we will process your refund with a 100 EUR penalty fee.
Contact Information
For any queries or to initiate a refund, please get in touch with our customer support team at . Our team is at your service from 08:00 to 20:00 CET.
We reserve the right to modify this refund policy at any point, without prior notification. It is recommended to review our refund policy periodically, especially before initiating a purchase.